q1111 Responsible Gaming — Have Fun, Know Your Limits, Stay Safe

Responsible gaming is more than just self-control — it reflects a healthy mindset. At q1111, we believe gaming should be a source of entertainment, not a source of income or a way to cope with stress. When you play responsibly, every moment is enjoyable — even a loss does not weigh you down.

Online gaming is enjoyed by many people across Bangladesh. However, it is always important to remember that gaming is a form of entertainment, and any money spent on it should be viewed as the cost of that entertainment. q1111 follows three core principles for responsible play:

• Awareness: Stay aware of your gaming habits. Always keep track of how much time and money you are spending.
• Control: Set your own limits and stick to them. q1111's tools are here to help you stay in control.
• Balance: Maintain a healthy balance between gaming and your family, friends, career, and other responsibilities.

Responsible gaming at q1111 isn't an obligation — it's how we show we care about you. We want you to enjoy gaming happily and healthily for the long term.

Q1111 provides a range of effective tools to help you stay in control of your gaming habits. Use these tools to reinforce your responsible gaming experience. Here's a step-by-step breakdown:

Gaming addiction or problematic gaming can affect anyone, at any age. If you or someone close to you is showing any of the signs below, it is time to take responsible gaming seriously. q1111 is always here for you.

• Spending Beyond Budget: You are spending beyond your set budget and regretting it afterward.
• Chasing losses: You are placing larger bets to try to recover losses from previous losses.
• Hiding from family and friends: You are hiding from family or friends how much time or money you are spending on gaming.
• Mood Changes: You feel irritable, anxious, or angry when you are unable to play.
• Neglecting daily responsibilities: You are prioritizing gaming over work, studies, or family responsibilities.
• Taking out loans: You are borrowing money from friends, family, or elsewhere to fund your gaming.
• Repeated Failed Attempts to Stop: You have tried to cut back or stop gaming but have been unable to.
• Disrupted sleep and eating: Gaming is negatively affecting your sleep, eating, or physical health.

If you recognize three or more of the signs above in yourself, do not wait — reach out for help. Taking that first step on your own is the bravest thing you can do. The q1111 support team is ready to point you in the right direction.

Sometimes the best decision is to take a break from gaming for a while. q1111 gives you the tools to do exactly that, and we fully respect that choice. Learn about these tools as part of responsible gaming:

• Cooling-off Period: You can temporarily suspend your account for 24 hours, 48 hours, or 1 week. During this period, logging in will not be possible.
• Extended Break: You can deactivate your account for 1 month, 3 months, or 6 months. No promotional messages will be sent during this period.
• Permanent Self-Exclusion: If you feel that gaming is simply not right for you, you can apply for permanent account closure. A lengthy waiting period is in place before this decision takes effect, to ensure it is not made in haste.

If any attempt is made to access your account during the self-exclusion period, q1111 will block it and refer you to the support team. Your decision is sacred to us.

Q1111 strictly prohibits anyone under the age of 18 from using the platform. Protecting minors is the cornerstone of our responsible gaming policy. Through age verification at registration and our KYC process, we ensure that only adults can access our services.

If there are children or teenagers in your home or nearby, take the following steps:

• Lock your device: Lock your smartphone or computer with a PIN or password to prevent children from gaining access.
• Keep your account details private: Never use or share your login ID and password in front of children.
• Use Parental Controls: Use your device's built-in parental control settings to restrict access to online gaming sites.
• Report Suspicious Activity: If you suspect a minor is using our platform, please notify the support team immediately.

If an account is found to belong to a minor, it will be closed immediately and any associated funds will be returned.

You do not have to face gaming problems alone. Beyond the q1111 support team, there are mental health and addiction support services available in Bangladesh. Seeking help from a professional counselor is completely normal and a courageous decision.

• q1111 Support Team: Reach out to us for any issue. We provide support in Bengali and keep your information completely confidential.
  Email: [email protected]
• Mental Health Professional: Seek advice from a local mental health professional or counselor. They provide support in full confidence.
• Family and trusted friends: Talk to people you trust and share what is on your mind. Support from those close to you is often the most effective help available.
• National Mental Health Helpline: You can contact the government helpline for mental health services in Bangladesh.

Remember, asking for help is not a sign of weakness — it is the strongest form of self-care. q1111 is always here for you.